European Journal of Marketing · 1976 · 78 citations · 12 references
ManagementMarketingMarketing ManagementCustomer Relationship ManagementMarketing StrategySupplier Relationship ManagementCustomer Experience ManagementCustomer SatisfactionCustomer Satisfaction ManagementCustomer Service ManagementCustomer Service OperationsCustomer Service PerformanceCustomer ExperienceCustomer Perception AnalysisCustomer Service MeasurementCustomer Service StrategyIndustrial Services Marketing
p. 136-145 ; Includes bibliographical references. ; Title from caption.;"A research report (reprinted from: European Journal of Marketing, vol. 10, no. 3 (summer, 1976) pp. 136-146)"--Cover.;"October, 1976"--Cover.
12
Organic Structure and Innovation in Small Work Groups
Ian Meadows · Human Relations · 1980 · 77 citations · Full text
Management, Organization Studies, Organizational Behavior +14