International Journal of Production Economics · 1997 · 42 citations · 19 references
BusinessInformation SystemsProject ManagementBusiness Process ManagementBusiness StrategyProcess DesignBusiness Process AnalysisBusiness Process DesignBusiness Process ReengineeringBusiness Process TransformationProcess EvaluationProject EvaluationBusiness Process AlignmentBusiness Process PerformanceProcess ReengineeringSoftware ReengineeringWorkflow Redesign
19
The balanced scorecard : measures that drive performance
R. S. Caplan · Harvard business review · 1992 · 12.2K citations
Management, Performance Management, Strategic Management +14
Reengineering the corporation: A manifesto for business revolution
Michael Hammer, James Champy · Business Horizons · 1993 · 6.4K citations