Competency Assessment for Entry-Level Lodging Management Trainees in Taiwan

TLDR

The lodging industry in Taiwan is forging new links with hospitality management academia to supply entry‑level managerial personnel. The study examined differences in perceptions of lodging professionals and hospitality educators about managerial trainee competency. The authors identified essential competencies from industry professionals and academic educators and used ANOVA to test relationships between their perceptions. Sixteen significant differences (p < 0.05) were found between the two groups across sixty competency statements, and the authors offered recommendations for industry, education, and future research.

Abstract

The lodging industry in Taiwan is forging new links with hospitality management academia in the chain of supply and demand for entry-level managerial personnel. Essential competencies for entry-level lodging management trainees, based on input from industry professionals and academic educators in Taiwan, Republic of China, provided the basis for this investigation. The differences between perceptions of lodging professionals and hospitality educators regarding managerial trainee competency were examined. ANOVA [analysis of variance] was employed in testing relationships between perceptions of lodging management personnel and hospitality management educators. There were sixteen significant differences (p < .05) found between two groups within the sixty competency statements investigated. Recommendations and suggestions for the lodging industry, hospitality management education, and future research were included.