Effects of perceived discrimination on job satisfaction, organizational commitment, organizational citizenship behavior, and grievances

Abstract

This study of 366 ethnically diverse operating-level employees examined how their perceptions of discrimination from a variety of sources—including supervisors, coworkers, and the organization itself—affect their work-related attitudes and behaviors. The results suggest that all three types of perceived discrimination have an effect on organizational commitment, job satisfaction, and organizational citizenship behavior. Contrary to predictions, however, there was no relationship with grievances.