Signaling trouble in robot-to-group interaction.emerging visitor dynamics with a museum guide robot.

Abstract

Once a museum guide robot is deployed in the real world, it is faced with the difficulty to deal with user utterances within a noisy environment. We present explorative analysis of the ways in which visitors signal trouble on a multimodal level when they have difficulties in understanding the robot. Such moments of trouble are investigated in the context of robot-to-group situations. Analysis will give insights into the visitors conduct at moments of trouble in robot-to-single-user and robot-to-group interactions. In a limited data set, we found that members of a group show internal gaze coordination between each other when trouble occurs due to the robot's inadequate behavior. Implications will be drawn for further developing the interactional capabilities of an autonomous robot system to be attentive and responsive to the users' needs.