Concepedia

The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: A study of Malaysian manufacturing companies

Arawati Agus, Suresh Kumar Krishnan, Sharifah Latifah Syed A. Kadir

Total Quality Management · 2000 · 135 citations · 26 references

Concepts

ManagementQuality ManagementStrategic ManagementCompetitive AdvantagePerformance MeasurementTotal Quality ManagementCustomer Performance MeasurementCustomer SatisfactionCustomer Satisfaction ManagementCustomer Satisfaction ImpactsFinancial Performance ImpactFirm Financial Performance

Abstract

(2000). The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: A study of Malaysian manufacturing companies. Total Quality Management: Vol. 11, No. 4-6, pp. 808-819.

References

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