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The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: A study of Malaysian manufacturing companies
135
Citations
26
References
2000
Year
Total Quality ManagementCustomer SatisfactionFinancial Performance RelativeQuality CostService QualityManagementBusinessStructural ImpactImproved Product QualityQuality CharacteristicProduct QualitySupply Chain ManagementStrategic ManagementQuality Management SystemsMarketing
(2000). The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: A study of Malaysian manufacturing companies. Total Quality Management: Vol. 11, No. 4-6, pp. 808-819.
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