An Integrative Framework for Developing and Evaluating a TQM Implementation Plan

Abstract

This article examines some reasons behind total quality management (TQM) implementation failures and offers a framework for selecting a successful TQM plan. Special attention is paid to the relationships between different TQM tools and techniques and the organizational culture and competitive strategy. The proposed framework is based on the concept of quality function deployment and utilizes a modified house of quality to formulate a TQM plan that is compatible with the organization's culture and objectives. The procedure is further illustrated through an example.