Concepedia

Gary J. Salegna

GJ

Statistics

Publications

7

Citations

186

H-Index

7

Active since

1995

Affiliations

Illinois State University(Current)

Samsung (South Korea)

Gary J. Salegna is an author at Illinois State University specializing in business, customer relationship management, and customer loyalty.

Publications per year

1995–2018

7

Publications

7

Consumer Loyalty to Service Providers: An Integrated Conceptual Model

Gary J. Salegna, Stephen A. Goodwin · The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior · 2005 · 77 citations

Business, Marketing, Marketing Management +13

Load smoothing with feedback in a bottleneck job shop

P. S. PARK, Gary J. Salegna · International Journal of Production Research · 1995 · 31 citations

Engineering, Industrial Engineering, Operations Management +15

An Integrative Framework for Developing and Evaluating a TQM Implementation Plan

Gary J. Salegna, Farzaneh Fazel · Quality Management Journal · 1995 · 23 citations

Management, Quality Management, Quality Improvement +11

An integrative approach for selecting a TQM/BPR implementation plan

Farzaneh Fazel, Gary J. Salegna · International Journal of Quality Science · 1996 · 16 citations

Management, Change Management, Quality Management +14

Workload smoothing in a bottleneck job shop

Gary J. Salegna, Paul S. Park · International Journal of Operations & Production Management · 1996 · 15 citations

Management, Industrial Engineering, Operations Management +17

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