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Benchmarking a public service business management system
11
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References
2000
Year
Total Quality ManagementPerformance BenchmarkingBenchmarking ToolEngineeringBusiness IntelligenceServices ManagementPsm PerformanceManagementBusinessQuality Management Systems
(2000). Benchmarking a public service business management system. Total Quality Management: Vol. 11, No. 4-6, pp. 417-426.