Concepedia
Journal of Air Transport Management · 2014 · 119 citations · 81 references
Fuzzy LogicEngineeringAirport ManagementService QualityFuzzy Servperf ModelBusinessLogisticsSystems EngineeringElectre IiiFuzzy OptimizationFuzzy Risk AnalysisAir Transport SystemOperations Research
81
Fuzzy sets
L. A. Zadeh · Information and Control · 1965 · 64.9K citations
A Conceptual Model of Service Quality and Its Implications for Future Research
A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · Journal of Marketing · 1985 · 17.2K citations
Total Quality Management, Customer Satisfaction, Service Quality +14
The concept of a linguistic variable and its application to approximate reasoning-III
L. A. Zadeh · Information Sciences · 1975 · 12.2K citations
Applied Linguistics, Formal Semantics, Cognitive Linguistics +14
The concept of a linguistic variable and its application to approximate reasoning—I
Lotfi A. Zadeh · Information Sciences · 1975 · 11.9K citations
Applied Linguistics, Reasoning, Cognitive Linguistics +13
Decision making with the analytic hierarchy process
Thomas L. Saaty · International Journal of Services Sciences · 2008 · 9.6K citations
Engineering, Derived Priority Scales, Decision Analysis +16