Dynamics of performance measurement systems

TLDR

The paper introduces dynamic performance measurement systems and outlines the context for their development. The study develops a model for integrated and dynamic performance measurement systems. The authors review existing frameworks and illustrate the model with a case study. The authors conclude that current knowledge is mature enough for dynamic systems but identify lessons for future research.

Abstract

Begins by creating a vision for dynamic performance measurement systems and goes on to describe the background to the work. Develops a model for integrated and dynamic performance measurement systems. Provides a critical review of existing frameworks, models and techniques against the model. Identifies that current knowledge and techniques are sufficiently mature to create dynamic performance measurement systems. The use of the dynamic performance measurement system is illustrated through a case study. Concludes with a series of lessons highlighting further research and development needs.