Concepedia

Predicting Customer Service Employees’ Job Satisfaction and Turnover Intentions: The Roles of Customer Interactional Injustice and Interdependent Self-Construal

Camilla M. Holmvall, Jasleen Sidhu

Social Justice Research · 2007 · 34 citations · 60 references

DOI

Concepts

References

60

Multiple regression: testing and interpreting interactions

Choice Reviews Online · 1992 · 37.2K citations

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Culture and the self: Implications for cognition, emotion, and motivation.

Hazel Rose Markus, Shinobu Kitayama · Psychological Review · 1991 · 20.8K citations

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The Application of Electronic Computers to Factor Analysis

Henry F. Kaiser · Educational and Psychological Measurement · 1960 · 12.2K citations

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Research in Organizational Behavior

Eliot R. Hammer, L. L. Cummings, Barry M. Staw · Academy of Management Review · 1984 · 11.1K citations

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Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences

John P. Meyer, David Stanley, Lynne Herscovitch et al. · Journal of Vocational Behavior · 2002 · 6.8K citations

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