Service improvement by business process management using customer complaints in financial service industry

The Voice of the Customer

Abbie Griffin, John R. Hauser · Marketing Science · 1993 · 1.9K citations

Management, Industrial Engineering, Quality Management +12

Managing quality: the strategic and competitive edge

Choice Reviews Online · 1989 · 1.1K citations

Management, Quality Management, Strategic Management +12

Data cube: a relational aggregation operator generalizing GROUP-BY, CROSS-TAB, and SUB-TOTALS

Jodi Gray, A. Lyaman, Hamid Pirahesh · 2002 · 597 citations

Computing, Computer Science, Data Analytics +15

Identification of Outliers.

A. C. Atkinson, D. M. Hawkins · Biometrics · 1981 · 579 citations

Knowledge management and data mining for marketing

Michael Shaw, Chandrasekar Subramaniam, Gek Woo Tan et al. · Decision Support Systems · 2001 · 569 citations

Business, Knowledge Management, Marketing +14