Concepedia

Assessing the Relationship between Technology Readiness and Continuance Intention in an E-Appointment System: Relationship Quality as a Mediator

Shih‐Chih Chen, Din Jong, Min‐Tsai Lai

Journal of Medical Systems · 2014 · 62 citations · 59 references

Concepts

BusinessInformation SystemsManagement Information SystemsRelationship MarketingCustomer SatisfactionRelationship MaintenanceRelationship QualityRelationship SatisfactionTechnology AdoptionPerceived Relationship QualityReadiness For Technology AdoptionRelationship Quality MeasurementTechnology AcceptanceUser Readiness

References

59

Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

Claes Fornell, David F. Larcker · Journal of Marketing Research · 1981 · 60.8K citations

Social Sciences, Educational Measurement, Econometrics +15

Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models

Michael E. Sobel · Sociological Methodology · 1982 · 12.7K citations

Public Health, Biostatistics, Behavioral Economics +10

A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions

Richard L. Oliver · Journal of Marketing Research · 1980 · 9.9K citations

Business, Marketing, Social Psychology +15

Understanding Information Systems Continuance: An Expectation-Confirmation Model1

Anol Bhattacherjee · MIS Quarterly · 2001 · 8.3K citations

Business, Information Systems, Information Technology +17

Trust and TAM in Online Shopping: An Integrated Model1

Elena Karahanna, Straub · MIS Quarterly · 2003 · 8.2K citations

Business, Information Systems, Information Technology +13