Concepedia

Moderating effects of technology acceptance perspectives on e-service quality formation: Evidence from airline websites in Taiwan

Feng-Hui Lee, Wann‐Yih Wu

Expert Systems with Applications · 2010 · 102 citations · 57 references

Concepts

BusinessInformation SystemsManagement Information SystemsDigital MarketingE-commerce SystemsInformation Systems ManagementConsumer SatisfactionCustomer SatisfactionE-commerce ManagementOnline Consumer BehaviorService QualityTechnology AdoptionE-commerce AdoptionE-service Performance MeasurementE-service QualityE-service SatisfactionOnline Service QualityService Quality PerceptionTechnology Acceptance

References

57

Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology

Fred D. Davis · MIS Quarterly · 1989 · 64.5K citations

Computing, Information Systems, Information Technology +15

Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

Claes Fornell, David F. Larcker · Journal of Marketing Research · 1981 · 60.8K citations

Social Sciences, Educational Measurement, Econometrics +15

Multivariate Data Analysis.

H. Herne, William W. Cooley, Paul R. Lohnes · Journal of the Royal Statistical Society Series A (General) · 1973 · 35.9K citations

Natural Sciences, Data Science, Categorical Data Analysis +13

User Acceptance of Computer Technology: A Comparison of Two Theoretical Models

Fred D. Davis, Richard P. Bagozzi, Paul R. Warshaw · Management Science · 1989 · 25.4K citations

Computing, Information Systems, Information Technology +11

A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies

Viswanath Venkatesh, Fred D. Davis · Management Science · 2000 · 22.3K citations · Full text

Management, Information Systems, Management Information Systems +13