The Journal of Strategic Information Systems · 1994 · 150 citations · 20 references
BusinessInformation SystemsManagement Information SystemsBusiness Process ManagementChange ImplementationProcess DesignBusiness Process AnalysisBusiness Process DesignBusiness Process ReengineeringProcess ImprovementProcess ManagementProcess RedesignProcess Redesign EvaluationProcess ReengineeringWorkflow Redesign
20
Systems thinking, systems practice
European Journal of Operational Research · 1982 · 3.6K citations
Reengineering Work: Don’t Automate, Obliterate
Michael Hammer · 1990 · 2.9K citations
Power, politics, and MIS implementation
M. Lynne Markus · Communications of the ACM · 1983 · 2.2K citations · Full text
Public Health, Information Systems, Management Information Systems +14