Concepedia
Expert Systems with Applications · 2008 · 36 citations · 27 references
Customer SatisfactionExpert System ApproachService ResearchService StudyPsm PerformanceManagementBusinessService ScienceLogisticsSystems EngineeringService PerformanceService DesignMarketingTransportation EngineeringTravel Intermediary
27
A strategic decision framework for green supply chain management
Joseph Sarkis · Journal of Cleaner Production · 2003 · 1.4K citations
Strategic Decision Framework, Management, Business +8
The evaluation of airline service quality by fuzzy MCDM
Sheng‐Hshiung Tsaur, Te‐Yi Chang, Chang‐Hua Yen · Tourism Management · 2002 · 879 citations
Total Quality Management, Customer Satisfaction, Fuzzy Multi-criteria Decision-making +9
R&D project selection using the analytic network process
Laura Meade, Adrien Presley · IEEE Transactions on Engineering Management · 2002 · 520 citations
Engineering, Project Scheduling, Business Intelligence +22
Analyzing organizational project alternatives for agile manufacturing processes: An analytical network approach
Laura Meade, Joseph Sarkis · International Journal of Production Research · 1999 · 516 citations
Engineering, Industrial Engineering, Project Management +19
Using fuzzy number for measuring quality of service in the hotel industry
Juan Manuel Benítez, Juan Carlos Martı́n, Concepción Román · Tourism Management · 2006 · 365 citations
Total Quality Management, Customer Satisfaction, Business Intelligence +16