Performance Dashboard for a Pharmaceutical Project Benchmarking Program

Abstract

Performance measurement is essential to controlling and improving capital projects. Increasingly, industry sectors demand an industry-specific performance measurement system because their unique processes can result in significant differences in performance outcomes. This paper presents the development of a performance dashboard for a pharmaceutical project benchmarking program. The proposed approach adopts a relative comparison method and uses weighted key performance indicators (KPIs) to compare project performance. The dashboard generates an overall performance score both at the project level and at the company level, as shown in tabular and graphical formats. The dashboard provides flexibility for comparing the performance of projects even when the project types or KPIs are different. Although the study focuses on a performance dashboard for pharmaceutical industry projects, the dashboard development process described in this paper can be applied to other industry projects.