International Journal of Hospitality Management · 2000 · 156 citations · 2 references
ManagementHospitality ManagementHuman Resource ManagementHotel ManagementAbsenteeism AnalyticsEmployee Turnover AnalysisHospitality OperationsHotel Operations ManagementSickness Absence ManagementTurnover AnalyticsAbsence Duration AnalysisAbsenteeism ReportingEmployee Absence PatternsHotel OperationsPilot Study DesignPilot Study Sample SizeTurnover In Hospitality Organizations
2
The service-driven service company.
L A Schlesinger, James L. Heskett · PubMed · 1991 · 446 citations
Management, Human Resource Management, Organizational Behavior +16