The behavioral consequences of repeated flight delays

Prospect Theory: An Analysis of Decision under Risk

Daniel Kahneman, Amos Tversky · Econometrica · 1979 · 47K citations

Business, Decision Sciences, Insurance +17

The central role of the propensity score in observational studies for causal effects

Paul R. Rosenbaum, Donald B. Rubin · Biometrika · 1983 · 31K citations · Full text

Public Health, Biostatistics, Causal Inference +16

Matching As An Econometric Evaluation Estimator: Evidence from Evaluating a Job Training Programme

James J. Heckman, Hidehiko Ichimura, Petra Todd · The Review of Economic Studies · 1997 · 5.5K citations

Social Sciences, Economics, Econometrics +15

Customer Switching Behavior in Service Industries: An Exploratory Study

Susan M. Keaveney · Journal of Marketing · 1995 · 2.4K citations

Business, Marketing, Marketing Management +11

A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction

Ruth N. Bolton · Marketing Science · 1998 · 2K citations

Business, Marketing, Marketing Management +16