How do usability professionals construe usability?

Statistical Methods for Rates and Proportions.

B. S. Everitt, J. L. Fleiss · Biometrics · 1981 · 9.1K citations

Natural Sciences, Biostatistics, Demographic Methods +10

User experience - a research agenda

Marc Hassenzahl, Noam Tractinsky · Behaviour and Information Technology · 2006 · 2.9K citations

Arts, Computer Science, Human-computer Interaction +7

User Centered System Design: New Perspectives on Human-Computer Interaction

The American Journal of Psychology · 1988 · 1.9K citations

Arts, Computer Science, Design +12

How to Sustain the Customer Experience:

Chiara Gentile, Nicola Spiller, Giuliano Noci · European Management Journal · 2007 · 1.7K citations

Business, Marketing, Marketing Management +12

What is beautiful is usable

Noam Tractinsky, Adi Katz, D Ikar · Interacting with Computers · 2000 · 1.3K citations

Humanities, Computer Science, Social Psychology +14