A decision support system framework to process customer order enquiries in SMEs

Knowledge‐enabled customer relationship management: integrating customer relationship management and knowledge management concepts[1]

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Management, Knowledge Management, Customer Relationship Management +10

Model-driven decision support systems: Concepts and research directions

Daniel Power, Ramesh Sharda · Decision Support Systems · 2005 · 377 citations

Business, Information Systems, Decision Support Systems +13

Adopting customer relationship management technology

Yurong Xu, David C. Yen, Binshan Lin et al. · Industrial Management & Data Systems · 2002 · 336 citations

Management, Marketing, Marketing Management +7

Multiple objective linear programming models with interval coefficients – an illustrated overview

Carla Oliveira, Carlos Henggeler Antunes · European Journal of Operational Research · 2006 · 188 citations

Business, Decision Sciences, Mathematics +10

A synergic analysis for Web-based enterprise resources planning systems

David C. Yen, David C. Chou, Jane Chang · Computer Standards & Interfaces · 2002 · 155 citations

Business, Information Systems, Management Information Systems +13