Managing quality in projects: An empirical study

Building Theories from Case Study Research

Kathleen M. Eisenhardt · Academy of Management Review · 1989 · 23.2K citations · Full text

Education, Psychology, Case Management +13

A Conceptual Model of Service Quality and Its Implications for Future Research

A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · Journal of Marketing · 1985 · 17.2K citations

Management, Marketing, Quality Management +16

Case study research: Design and methods

Mitchell D. McCorcle, Ella Louise Bell · Evaluation and Program Planning · 1986 · 5.9K citations

Social Sciences, Organization Studies, Case Management +7

Questionnaire Design, Interviewing and Attitude Measurement

Gerald Albuam, A. N. Oppenheim · Journal of Marketing Research · 1993 · 5K citations

Social Sciences, Educational Measurement, Psychology +13

A guide to the project management body of knowledge (PMBOK guide)

Pmbok · 2004 · 4.3K citations

Management, Knowledge Management, Project Management +14