Total Quality Management & Business Excellence · 2010 · 300 citations · 21 references
EngineeringSustainability GovernanceSustainable DevelopmentMulti-stakeholder ResearchStakeholder AnalysisEnvironmental PolicyManagementStakeholder EngagementEnvironmental ManagementStakeholder TheoryStakeholder DemandsCorporate Social ResponsibilityStrategic ManagementCorporate SustainabilityStakeholder ManagementBusinessBusiness SustainabilityStakeholder-oriented ManagementSustainabilityGlobal SustainabilitySocial Responsibility
This paper presents a conceptual model of stakeholder management and expands upon the relationship between organisational sustainability and global sustainability. The theoretical discussions have been inspired and deducted from theory on stakeholders, quality management and sustainability. A model is developed that takes account of practical and theoretical implications of stakeholder-oriented management in pursuit of organisational and global sustainability. The model might be used to explain actual behaviour of organisations and the distinction between organisational and global sustainability.
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What is total quality control the japanese way
Kaoru Ishikawa · 1985 · 1.8K citations
Total Quality Management, Customer Satisfaction, Quality Assurance +11