1
Publications
1.8K
Citations
1
H-Index
1985
Active since
Kaoru Ishikawa is an author specializing in quality assurance, total quality management, and customer satisfaction.
Top concepts
BusinessManagementEngineeringQuality ControlQuality AssuranceCustomer SatisfactionOrganizational BehaviorOrganization DevelopmentTotal Quality Management
Publications per year
1985–1985
1
1
What is total quality control the japanese way
Kaoru Ishikawa · 1985 · 1.8K citations
Total Quality Management, Customer Satisfaction, Quality Assurance +11
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