Performance Measures for Knowledge Management

Abstract

An exploratory study of the existing performance measures carried out through reviews of websites revealed a variety of approaches that organizations use in implementing knowledge management. The main measures are the balanced scorecard and the intangible assets monitor, both of which provide a comprehensive, developed and tested approach to performance measurement of knowledge management. Additional measures include Skandia's intellectual capital taxonomy and AFS business navigator, the business excellence model, the intellectual capital index, Montague Institute's 12 techniques used to value intangible assets and the APQC measurement efforts.