A DSS approach to managing customer enquiries for SMEs at the customer enquiry stage

Knowledge‐enabled customer relationship management: integrating customer relationship management and knowledge management concepts[1]

Henning Gebert, Malte Geib, Lutz M. Kolbe et al. · Journal of Knowledge Management · 2003 · 488 citations

Management, Knowledge Management, Customer Relationship Management +10

Adopting customer relationship management technology

Yurong Xu, David C. Yen, Binshan Lin et al. · Industrial Management & Data Systems · 2002 · 336 citations

Management, Marketing, Marketing Management +7

Manufacturing flexibility and business strategy: An empirical study of small and medium sized firms

Shih‐Chia Chang, Chen‐Lung Yang, Hsin-Chia Cheng et al. · International Journal of Production Economics · 2002 · 166 citations

Management, Strategic Management, Strategy +16

An inventory model with deteriorating items, quantity discount, pricing and time-dependent partial backlogging

S. Papachristos, K. Skouri · International Journal of Production Economics · 2003 · 165 citations

Management, Industrial Engineering, Operations Management +15

A synergic analysis for Web-based enterprise resources planning systems

David C. Yen, David C. Chou, Jane Chang · Computer Standards & Interfaces · 2002 · 155 citations

Business, Information Systems, Management Information Systems +13