Optimising e-marketing criteria for customer communication in food and drink sector in Greece

Abstract

In modern societies, internet has become 'the key to success' for businesses, as it offers various advantages and benefits in e-commerce through e-marketing. The case of Greece was selected, as there are many enterprises in the food and drinks sector that have already created a web presence in various stages of maturity. This paper studies the use of e-marketing criteria in e-market places in the internet that support e-commerce activities referring to modern network applications and ways of promotion and function of enterprises. Therefore, the paper aims to optimise and evaluate them qualitatively and quantitatively according to six e-marketing criteria using the multicriteria method of PROMETHEE II and further to classify them in groups. Finally we can identify and describe the optimum group of e-market places to be used as a model for designers of websites promoting e-commerce activities within the wider area of food and drinks with enhanced customer communication services.