Implementing the Balanced Scorecard at a college of business

Abstract

Purpose The purpose of this paper is to show how the Balanced Scorecard approach, a performance management system, could be implemented at a college of business. Design/methodology/approach The authors' own college of business is used as an example, to present how a successful Balanced Scorecard would look. Practical implications A comprehensive guide for implementation of the Balanced Scorecard approach is presented, including presentation of specific objectives and measures appropriate for a college of business. Originality/value The paper points out that the Balanced Scorecard approach is well suited to a higher education situation and allows the alignment of a wide variety of measures with the unique mission and strategy of a college of business.