Patient satisfaction revisited: A multilevel approach

Defining and measuring patient satisfaction with medical care

John E. Ware, Mary K. Snyder, Wendy Wright et al. · Evaluation and Program Planning · 1983 · 1.3K citations

Public Affairs, Health Services Administration, Health Services Research +13

Patient satisfaction: A valid concept?

Brian Williams · Social Science & Medicine · 1994 · 1.1K citations

Pharmacy, Health Services Administration, Health Services Research +12

Predictors of patient satisfaction

Jeffrey L. Jackson, Judith Chamberlin, Kurt Kroenke · Social Science & Medicine · 2001 · 874 citations

Management, Health Services Administration, Health Services Research +16

Patients' experiences and satisfaction with health care: results of a questionnaire study of specific aspects of care

C Jenkinson · BMJ Quality & Safety · 2002 · 675 citations · Full text

Pharmacy, Health Services Administration, Health Assessment +16

The meaning of patient satisfaction: An explanation of high reported levels

Brian Williams, Joanne Coyle, David Healy · Social Science & Medicine · 1998 · 588 citations

Pharmacy, Psychology, Health Psychology +11