Social Science & Medicine · 2001 · 874 citations · 73 references
ManagementHealth Services AdministrationHealth Services ResearchHealthcare AdministrationHospital AdministrationHealthcare Service QualityPatient ExperiencePatient SatisfactionPatient Satisfaction MeasurementQuality Of CareService QualityHospital Patient SatisfactionHospital Service QualityInpatient SatisfactionPatient Experience Of CarePatient Satisfaction AnalysisPatient Satisfaction Survey DesignPerceived Quality Of CareQuality Of Care Perceptions
73
Choice Reviews Online · 1990 · 35.7K citations
Evaluating the Quality of Medical Care
Avedis Donabedian · Milbank Quarterly · 2005 · 6.1K citations
Public Affairs, Health Services Administration, Quality Management +12