Concepedia

Data Envelopment Analysis for monitoring customer-supplier relationships

Ilene K. Kleinsorge, Philip B. Schary, Ray Tanner

Journal of Accounting and Public Policy · 1992 · 71 citations · 13 references

DOI

Concepts

References

13

Measuring the efficiency of decision making units

A. Charnes, W. W. Cooper, Edwardo L. Rhodes · European Journal of Operational Research · 1978 · 28.3K citations · Full text

A Conceptual Model of Service Quality and Its Implications for Future Research

A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · Journal of Marketing · 1985 · 17.2K citations

, , +14

Evaluating Program and Managerial Efficiency: An Application of Data Envelopment Analysis to Program Follow Through

A. Charnes, W. W. Cooper, Edwardo L. Rhodes · Management Science · 1981 · 1.5K citations

, , +24

A developmental study of data envelopment analysis in measuring the efficiency of maintenance units in the U.S. air forces

A. Charnes, Cain C. T. Clark, W. W. Cooper et al. · Annals of Operations Research · 1984 · 719 citations

, , +13

AN EXPERIMENT IN THE USE OF DATA ENVELOPMENT ANALYSIS FOR EVALUATING THE EFFICIENCY OF UK UNIVERSITY DEPARTMENTS OF ACCOUNTING

Cyril Tomkins, Rodney Green · Financial Accountability and Management · 1988 · 210 citations

, , +11