International Journal of Quality & Reliability Management · 1990 · 64 citations · 2 references
ManagementOperations ManagementSupply Chain ManagementSupplier Quality ManagementSupplier Relationship ManagementSupplier CollaborationSupplier DevelopmentSupplier IntegrationSupplier ManagementSupplier Performance ManagementSupplier SelectionQuality Improvement ObjectivesSupplier Co-developmentSupplier Feedback MechanismsSupplier Improvement PlanningSupplier Performance ImprovementSupplier Quality ImprovementSupplier Relationship Development
The barriers to supplier development are examined under the broad headings of: poor communication and feedback, supplier complacency, misguided supplier improvement objectives, the credibility of the customer as viewed by their suppliers, and misconceptions regarding purchasing power. Key steps involved in a supplier development programme are listed.
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What is total quality control the japanese way
Kaoru Ishikawa · 1985 · 1.8K citations