Meeting Satisfaction for Technology-Supported Groups

Abstract

Research shows that people who feel dissatisfied with a technology-supported meeting may discontinue use of such technology, even if it provides demonstrable benefits. It is therefore important to derive theoretical understandings of the satisfaction phenomenon. This article validates an instrument that measures the constructs of a goal-attainment model of meeting satisfaction. It then tests the model among 237 working professionals in 19 groups in the field. Results support the propositions that satisfaction with meeting process and satisfaction with meeting outcome are both a function of an individual's perceived net goal attainment with respect to the meeting. The results also support a proposed link between satisfaction with meeting outcome and satisfaction with meeting process. The authors discuss the implications of these findings for research and practice.