Learned helplessness as an explanation of elderly consumer complaint behavior

Harvard Business Review

J. Scott Armstrong, David M. Georgoff · International Journal of Forecasting · 1988 · 18.2K citations

Learned helplessness in humans: Critique and reformulation.

Lyn Y. Abramson, Martin E. P. Seligman, John D. Teasdale · Journal of Abnormal Psychology · 1978 · 6.9K citations

Social Sciences, Behavioral Sciences, Psychology +7

The Psychological Bulletin

Judith P. Frankmann, Jeff Adams · The American Journal of Psychology · 1904 · 4.3K citations

Social Sciences, Educational Measurement, Psychology +10

Failure to escape traumatic shock.

Martin E. P. Seligman, Steven F. Maier · Journal of Experimental Psychology · 1967 · 1.9K citations

Social Sciences, Psychology, Biological Psychology +8

Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study

Marsha L. Richins · Journal of Marketing · 1983 · 1.6K citations

Business, Marketing, Marketing Management +10