We the people: The importance of employees in the process of building customer experience - Concepedia

Concepedia

Publication | Open Access

We the people: The importance of employees in the process of building customer experience

DOI Full Paper Access

89

Citations

2

References

2007

Year

Journal of Brand Management

Customer ExperienceCustomer SatisfactionOrganizational CommunicationManagementUser ExperienceBusinessService InteractionHuman Resource ManagementCustomer InvolvementMarketingOrganizational BehaviorCustomer Journey AnalysisCustomer Service

References

	Year	Citations

Page 1