American Behavioral Scientist · 2001 · 157 citations · 39 references
Social SciencesCommunicationOrganization StudiesInterpersonal CommunicationInterpersonal RelationshipsOrganizational CommunicationInterpersonal Communication In OrganizationsInterpersonal DistanceResearch CommunicationSocial Network AnalysisSocial NetworksVirtual CommunitiesContacting NetworksDigital Scholarly CommunicationInterpersonal Communication OnlineInterpersonal Information ExchangeNetworking TheoryOnline Interpersonal CommunicationProximityResearch Collaboration Networks
The Internet may reduce distance effects in communication, and scholarly networks signal a shift toward networked and virtual organizations. The authors aim to examine whether the Internet has altered communication by studying scholarly and interpersonal relationships in two networks. They analyze in‑person and e‑mail interactions within a university network and a dispersed North American network. The study finds that while the Internet facilitates long‑distance scholarly ties, physical proximity remains important, online contact complements rather than replaces face‑to‑face interaction, and scholars with more relationships communicate more frequently and via multiple media, with e‑mail predominantly used by collaborators or friends.
Has the Internet affected the ways in which people communicate by lessening the effects of distance? To examine this question, the authors study scholarly and interpersonal relationships—in person and by e-mail—in two scholarly networks, one in a large university and one dispersed across North America. These scholarly networks are harbingers of the turn toward network and virtual organizations. Although the Internet helps scholars to maintain ties over great distances, physical proximity still matters. Those scholars who see each other often or work near each other e-mail each other more often. Frequent contact on the Internet is a complement to frequent face-to-face contact, not a substitute for it. The more scholarly relations network members have, the more frequently they communicate and the more media they use to communicate. Although e-mail helps scholars without strong ties to stay in contact, it is used most by scholars who are collaborators or friends.
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