Software Quality Journal · 2010 · 57 citations · 38 references
ManagementOperations ManagementSupply Chain ManagementPerformance MeasurementSix SigmaSupply Chain Performance ManagementOperations Performance MeasurementPerformance MeasuresPerformance MetricsProcess Performance MetricsProduction Performance ManagementSupply Chain Performance MeasurementSix Sigma MetricsSupply Chain Metrics DesignSupply Chain Performance EvaluationSupply Chain Performance ImprovementSupply Chain Performance IndicatorsSupply Chain Performance MetricsSupply Chain Performance Monitoring
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The balanced scorecard : measures that drive performance
R. S. Caplan · Harvard business review · 1992 · 12.2K citations
Management, Performance Management, Strategic Management +14
Journal of the American Dietetic Association · 1993 · 12.1K citations
The balanced scorecard--measures that drive performance.
Robert S. Kaplan · PubMed · 1992 · 6.6K citations