Organizational Memory Management

Abstract

As new information technologies are available to the design and implementation of organizational memory and as organizations continue to automate their business processes and collect explosive amounts of data, researchers in knowledge management need to confront new opportunities and new challenges. Some of the core issues of organizational memory management include organizational context, retention structure, knowledge taxonomy, ontology, organizational learning, and so forth. In this article, we review the literature of organizational memory management. We further present a basic framework of the technological components and their applications in organizational memory systems and discuss a number of important research issues.