AN EMPIRICAL INVESTIGATION INTO THE RELATIONSHIP BETWEEN COMPUTER SELF-EFFICACY, ANXIETY, EXPERIENCE, SUPPORT AND USAGE

Abstract

Organizations make significant investments in information technology. However, if individuaJs do not use infonnation system applications as anticipated, successful implementation can be hard to achieve. In order to investigate some key factors thought to affect an individual's use of information technology. this study draws 00 Bandura's Social Cognitive Theory (SCl), Triandis's Theory of Interpersonal Behavior (TIB). and the computer anxiety literatUre to develop its conceptual model and research hypotheses. An empirical invcstigation (0...,78) found support for the majority of the hypothcses. As suggcsted by scr. experience and suppon were positively related to computer self-efficacy. and computer self-efficacy was negatively related to anxiety and positively related to usage. As suggested by TIE. experience was positively related to usage. Furthermore.. computer anxiety was negatively related to experience. By providing insight into these imponant relationships. this research can help funher understanding of their role in the acceptance and use ofinformation h..