Planning, Critical Success Factors, and Management’s Information Requirements

Abstract

Focusing on a manager’s goals and critical success factors has been advocated as an approach to defining senior and middle managers’ information requirements. In this article a field study is described in which the planning processes in a corporation were used as a mechanism for identifying goals, critical success factors, and performance measures and standards, i.e., information requirements for managerial control. A general approach generated from the field study is described and the advantages and disadvantages of the approach are analyzed.