Jurnal Akuntansi dan Keuangan (Institute of Research and Community Outreach Petra Christian University) · 2005 · 17 citations · 0 references
ManagementKnowledge ManagementStrategic ManagementBusiness StrategyCompetitive AdvantageKnowledge CreationCompetitive IntelligenceKnowledge IntegrationKnowledge Sharing In OrganizationsKnowledge-based ResourcesOrganizational CapabilitiesOrganizational StrategyBusiness Intelligence StrategyKnowledge Management CapabilityKnowledge Management StrategyStrategic Knowledge CreationStrategic Knowledge Sharing
Synergy that exists among available knowledge, capabilities, and resources and is aligned with business strategy has produced competitive advantage.That is why Surabaya Plaza Hotel (SPH) has better performance compared to its competitors.Referring to Knowledge Management Pyramid that was developed by Rosenberg, SPH is now in the level two (Information, Creation, Sharing, and Management).SPH should create Knowledge Management Manager position and increase all existing capabilities and resources to enter into a higher level (level three in Rosenberg concept), that is Enterprise Intelligence.