The Effects of ISO Certification on Organization Workmanship Performance

Abstract

The use of ISO 9001 certification to improve workmanship on construction projects is a research area that is presently receiving attention due to the competitive demand for quality projects and infrastructure in the market. There is limited information, however, regarding the extent of the relationship between ISO 9001 certification and workmanship performance. Also, the impacts of the systemic factors on workmanship need to be considered. As a result, this study is aimed at addressing these issues. This study investigates the effects of ISO 9001 certification on organization workmanship performance using the construction industry as a case study. A questionnaire survey was used to identify factors that contribute to poor workmanship on construction projects. The study also compared workmanship performance between ISO certified organizations and non-ISO-certified organizations. It was found that ISO 9001 certified organizations performed better in workmanship performance compared to non-ISO 9001 certified organizations. As a result, a correlation relationship was established among the improvement of workmanship factors, ISO 9001 certifications, and workmanship performance.