Publication | Closed Access
TOTAL QUALITY MANAGEMENT IMPLEMENTATION AND COMPETITIVE ADVANTAGE: THE ROLE OF STRUCTURAL CONTROL AND EXPLORATION.
696
Citations
18
References
2001
Year
Total Quality ManagementCustomer SatisfactionEngineeringQuality Management SystemsHuman Resource ManagementCorresponding Competitive AdvantagesQuality Management SystemOrganisational Structure EvaluationManagementProcess ManagementQuality CostQuality ControlStrategyStrategic ManagementMarketingQuality AssuranceBusinessQuality CharacteristicImproved Product Quality
The authors explored the relationship between the degree to which total quality management (TQM) practices were adopted within organizations and the corresponding competitive advantages achieved. T...
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