Concepedia

A Review of Approaches to Developing Service Management Systems

Journal of Network and Systems Management · 2000 · 12 citations · 2 references

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Concepts

ManagementInformation SystemsManagement Information SystemsService DesignService OperationsServices MarketingCustomer Service ManagementService Concept DevelopmentService Delivery SystemsService ManagementService PlanningService StrategyService Delivery ManagementService Delivery StrategyService System Design

References

2

Open distributed processing

Dyfed Bowen · Computer Networks and ISDN Systems · 1991 · 55 citations

Responsibility modelling as a technique for organisational requirements definition

Ros Strens, John F. Dobson · Intelligent Systems Engineering · 1994 · 19 citations

Engineering, Information Systems, Systems Engineering +17