Concepedia
Tourism Management Perspectives · 2015 · 56 citations · 68 references
Customer SatisfactionTourism ManagementDestination MarketingManagementTourism Destination ManagementBusinessTourismDestination ManagementMarketingTourist Experience
68
Cognitive, Affective, and Attribute Bases of the Satisfaction Response
Richard L. Oliver · Journal of Consumer Research · 1993 · 3.2K citations
Customer Satisfaction, Behavioral Decision Making, Affective Variable +17
Role of social media in online travel information search
Zheng Xiang, Ulrike Gretzel · Tourism Management · 2009 · 3.1K citations
Computational Social Science, Social Media, Social Computing +6
Electronic word-of-mouth in hospitality and tourism management
Stephen W. Litvin, Ronald E. Goldsmith, Bing Pan · Tourism Management · 2007 · 3K citations
Customer Satisfaction, Tourism Management, Online Customer Behavior +10
Quality, satisfaction and behavioral intentions
Dwayne Baker, John L. Crompton · Annals of Tourism Research · 2000 · 2.6K citations
Job Satisfaction, Customer Satisfaction, Behavioral Sciences +8
How destination image and evaluative factors affect behavioral intentions?
Ching‐Fu Chen, DungChun Tsai · Tourism Management · 2006 · 2.5K citations
Behavioral Sciences, Destination Marketing, Behavioral Decision Making +6