Ernst & Young (Israel)

The relationships between organizational culture, total quality management practices and operational performance

Kevin Baird, Kristal Jia Hu, Robert Reeve · International Journal of Operations & Production Management · 2011 · 383 citations

Total Quality Management, Customer Satisfaction, Engineering +17

The Reputation Index:

Karen S. Cravens, Elizabeth Goad Oliver, Sridhar Ramamoorti · European Management Journal · 2003 · 234 citations

Index System, Information Retrieval, Data Science +5

Impact of IPSAS on reforming governmental financial information systems: a comparative study

Johan Christiaens, Brecht Reyniers, Caroline Rollé · International Review of Administrative Sciences · 2010 · 218 citations

Financial Intelligence, Financial Regulation, Fintech +17

The relationship between waiting in a service queue and evaluations of service quality: A field theory perspective

Mark B. Houston, Lance A. Bettencourt, Sutha Wenger · Psychology and Marketing · 1998 · 193 citations

Total Quality Management, Customer Satisfaction, Engineering +22

Top Clubs’ Performance and the Competitive Situation in European Domestic Football Competitions

Tim Pawlowski, Christoph Breuer, Arnd Hovemann · Journal of Sports Economics · 2010 · 184 citations

Performance Studies, High-performance Sport, Management +6