Technical Service Support

Technical Service Support is a specialized form of post-transactional service offering within business service marketing that provides expert assistance, troubleshooting, and maintenance to ensure the sustained performance, reliability, and usability of complex technological products or systems.

168

Publications

8.1K

Citations

600

Authors

262

Institutions

Publications per year

2017–2026

Variants

Technical Support Services

Parents

Business Service Marketing

Publications

168

What Makes Professional Development Effective? Strategies That Foster Curriculum Implementation

William R. Penuel, Barry Fishman, Ryoko Yamaguchi et al. · American Educational Research Journal · 2007 · 1.3K citations

Education, Science Education, Teacher Education +14

Beyond the Call of Duty: Why Customers Contribute to Firm-hosted Commercial Online Communities

Caroline Wiertz, Ko de Ruyter · Organization Studies · 2007 · 580 citations

Management, Knowledge Management, Organizational Behavior +16

The Effectiveness of Self-Managing Teams: A Quasi-Experiment

Susan G. Cohen, Gerald E. Ledford · Human Relations · 1994 · 501 citations

Management, Organization Studies, Organizational Behavior +17

Organizing Moves in Software Support Hot Lines

Brian T. Pentland · Administrative Science Quarterly · 1992 · 334 citations

Management, Organization Studies, Organizational Behavior +9

Library Resources & Technical Services

Directory of Open Access Journals (EBSCO) · 2024 · 318 citations · Full text

Business, Information Systems, Information Retrieval +8

1–5 of 168

Authors

600

OT
Oliver Thomas
Osnabrück University, Germany
5 publications · 113 citations
5
h-index
MF
Michael Fellmann
University of Rostock, Germany
3 publications · 67 citations
3
h-index
MN
Markus Nuettgens
Universität Hamburg, Germany
2 publications · 41 citations
2
h-index
DJ
D. J. Medeiros
Pennsylvania State University, United States
2 publications · 33 citations
2
h-index
CN
Christina Niemöller
Osnabrück University, Germany
2 publications · 52 citations
2
h-index

1–5 of 600

Institutions

262

1–8 of 262

Venues

PubMed
Repository · 7 publications · 413 citations
7
h-index
Joint Research Centre (European Commission)
Repository · 3 publications · 57 citations
3
h-index
Information Systems Management
2 publications · 33 citations
2
h-index
Proceedings of the Institution of Mechanical Engineers Part B Journal of Engineering Manufacture
2 publications · 243 citations
2
h-index
International Journal of Audiology
2 publications · 40 citations
2
h-index

1–5