Concepedia

Service Timing

Service Timing is a performance metric within dining room management that quantifies the duration and efficiency of service delivery from order placement to food completion, distinguishing it from broader operational measures by its focus on temporal precision in guest service.

33

Publications

1.8K

Citations

82

Authors

54

Institutions

Publications per year

2017–2026

16

Parents

Publications

33

The Restaurant Meal Delivery Problem: Dynamic Pickup and Delivery with Deadlines and Random Ready Times

Marlin W. Ulmer, Barrett W. Thomas, Ann Melissa Campbell et al. · Transportation Science · 2020 · 247 citations

, , +17

Modeling repurchase frequency and customer satisfaction for fast food outlets

Agnes K.Y. Law, Yi Hui, Xiande Zhao · International Journal of Quality & Reliability Management · 2004 · 163 citations

, , +17

Worth the wait? How restaurant waiting time influences customer behavior and revenue

Jelle de Vries, Debjit Roy, René de Koster · Journal of Operations Management · 2018 · 115 citations · Full text

, , +16

At Your Service on the Table: Impact of Tabletop Technology on Restaurant Performance

Tom Tan, Serguei Netessine · Management Science · 2019 · 111 citations

, , +14

Implementing Restaurant Revenue Management

Sheryl E. Kimes · Cornell Hotel and Restaurant Administration Quarterly · 1999 · 87 citations

, , +11

1–5 of 33

Authors

82

  1. SE
    Sheryl E. Kimes

    Cornell University, United States

    3 publications · 184 citations

    3

    h-index

  2. SN
    Serguei Netessine

    University of Pennsylvania, United States

    2 publications · 141 citations

    2

    h-index

  3. OT
    Omer Tsimhoni

    University of Michigan, United States

    2 publications · 50 citations

    2

    h-index

  4. MW
    Marlin W. Ulmer

    Technische Universität Braunschweig, Germany

    2 publications · 302 citations

    2

    h-index

  5. JS
    Jeremy S. Vosko

    University of Michigan, United States

    2 publications · 50 citations

    2

    h-index

1–5 of 82

Institutions

54

  1. Cornell University

    Ithaca, United States

    4 h-index

    5 publications

    262 citations

  2. Pennsylvania State University

    State College, United States

    2 h-index

    3 publications

    120 citations

  3. University of Chicago

    Chicago, United States

    2 h-index

    2 publications

    65 citations

  4. Virginia Tech

    Blacksburg, United States

    2 h-index

    2 publications

    64 citations

  5. National University of Singapore

    Singapore, Singapore

    2 h-index

    2 publications

    97 citations

  6. University of Pennsylvania

    Philadelphia, United States

    2 h-index

    2 publications

    141 citations

  7. Stockholm University

    Stockholm, Sweden

    2 h-index

    2 publications

    65 citations

  8. College of Business Administration

    Riga, Latvia

    2 h-index

    3 publications

    221 citations

1–8 of 54

Venues

  1. Management Science

    3 publications · 182 citations

    3

    h-index

  2. Transportation Science

    2 publications · 302 citations

    2

    h-index

  3. SSRN Electronic Journal

    Repository · 2 publications · 46 citations

    2

    h-index

  4. Appetite

    1 publications · 46 citations

    1

    h-index

  5. VLSI design

    1 publications · 55 citations

    1

    h-index

1–5