Concepedia
Statistics
Publications
12
Citations
779
H-Index
Active since
2014
Affiliations
Southern Methodist University(Current)
University of Pennsylvania
University of North Carolina at Chapel Hill
London Business School
INSEAD
Tom Tan is an author at Southern Methodist University specializing in business, management, and marketing.
Top concepts
BusinessManagementMarketingConsumer ResearchBusiness AnalyticsEconomicsConsumer ChoiceBusiness OperationsHospitality ManagementData Science
Publications per year
2014–2023
When Does the Devil Make Work? An Empirical Study of the Impact of Workload on Worker Productivity
Tom Tan, Serguei Netessine · Management Science · 2014 · 309 citations
Saturation Point, Inventory Theory, Work Organization +24
When You Work with a Superman, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance
Tom Tan, Serguei Netessine · Management Science · 2019 · 109 citations
Large Operational Data, Sales Ability Level, Organizational Economics +22
At Your Service on the Table: Impact of Tabletop Technology on Restaurant Performance
Tom Tan, Serguei Netessine · Management Science · 2019 · 108 citations
Customer Satisfaction, New Technologies, Your Service +20
The Impact of Workload on Operational Risk: Evidence from a Commercial Bank
Yuqian Xu, Tom Tan, Serguei Netessine · Management Science · 2021 · 47 citations
Financial Risk Management, Risk Metric, Operational Risk +21
Behavioral Drivers of Routing Decisions: Evidence from Restaurant Table Assignment
Tom Tan, Bradley R. Staats · Production and Operations Management · 2020 · 36 citations
Behavioral Decision Making, Large Operational Dataset, Behavioral Operation Management +20
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